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Etisalat is currently recruiting for Manager, Customer Relation Management & Provisioning (Info Tech Dept – Lagos). Reports to: Head, Business Support/Operational Support Systems.
Summary Job Responsibility:
* Manages and oversees the analysis, build, design, implementation and acceptance of new products configuration in the CRM module.
* Oversees implementation, integration and upgrade of existing/new solutions in the Customer Relationship Management module (CRM) enterprise-wide
* Oversees planning for the order handling process for SIM cards, recharge vouchers and ll other fulfillment for EMTS.
* Oversees the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the BSS systems.
* Ensures timely delivery of all fulfillment projects.
* Prepares RFPs & RFQs and audit statement of compliance and functional requirements for enterprise requirements in customer care and billing.
Requirements:
* A Bachelor’s degree in a numerate or technology field of study (Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting , Physics, Statistics, etc).
* Relevant certification in a core IT Technology such as IPs, Operating Systems, Software Development, Service Oriented Architecture or DBA is required.
* Post Graduate degree is desirable.
* 6 – 8 years post NYSC experience with at least three(3) years in a
* Supervisory/Specialist role with Provisioning, Mediation/Activation Systems for GSM, UMTS, and CDMA is mandatory.
* Professional Training in eTOM, ITIL, Project Management, Service Provisioning in Telecom will be an added advantage.
Method of Application:
Qualified and interested candidates should kindly forward detailed resume to: recruitment@etisalat.com.ng as soon as possible. Subject of mail, should be position applying for.
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Interesting..
i love to work in this firm, i have send my c.v to the company.
i study Accounting.
thanks.
job employment. i have higher national diploma, post graduate diploma. all in business administration.
I love working with this company because its a very unique parastater
And is very industrious and it invalidate poverty and creating poverty aliviation by creativities and job opportunities
thank you Etisalat and God prosper this company and entire Nigeria. Amen.
Cletus Eze. I am concerned and will be worried about the recruitment process at etisalat if u already work with the org. ur grammar /spelling is very poor..
Nice !!!!!!!! Desire working in Etisalat but am HND holder in Mechanical Engineering (production Option) if am qualify for any possition please you can mail me. thanks in anticipation
am interested i have always pray to be connected i studied law still awaiting my result
Am interested and red psychology.
pls any new opening
i love to work in etisalat, im presently working as a customer officer in an engineering firm and i studied international relations.
I’m a graduate,i love to work in etisalat company and i have experience .
hy to all im working in telecom in pakistan plz if thre is any announcmnt can call me at 03028929490 pakistan
need jo in uae
need a job in uae
I luv communication,its a passion. I will realy luv to be a part as we grow
I am a diploma holder and i read Bus.Adm. Pls i will like to work with etisalat. Pls i want to hear from you my email is tomoruyi@gmail.com
hello sir, am interested for d job but am presently serving my fatherland a Bsc holder my no is 08063969890