Etisalat Nigeria Job Vacancies: Manager, Customer Relations Management

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Etisalat is currently recruiting for Manager, Customer Relation Management & Provisioning (Info Tech Dept – Lagos). Reports to: Head, Business Support/Operational Support Systems.

Summary Job Responsibility:

* Manages and oversees the analysis, build, design, implementation and acceptance of new products configuration in the CRM module.
* Oversees implementation, integration and upgrade of existing/new solutions in the Customer Relationship Management module (CRM) enterprise-wide
* Oversees planning for the order handling process for SIM cards, recharge vouchers and ll other fulfillment for EMTS.
* Oversees the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the BSS systems.
* Ensures timely delivery of all fulfillment projects.
* Prepares RFPs & RFQs and audit statement of compliance and functional requirements for enterprise requirements in customer care and billing.

Requirements:

* A Bachelor’s degree in a numerate or technology field of study (Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting , Physics, Statistics, etc).
* Relevant certification in a core IT Technology such as IPs, Operating Systems, Software Development, Service Oriented Architecture or DBA is required.
* Post Graduate degree is desirable.
* 6 – 8 years post NYSC experience with at least three(3) years in a
* Supervisory/Specialist role with Provisioning, Mediation/Activation Systems for GSM, UMTS, and CDMA is mandatory.
* Professional Training in eTOM, ITIL, Project Management, Service Provisioning in Telecom will be an added advantage.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: recruitment@etisalat.com.ng as soon as possible. Subject of mail, should be position applying for.
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9 Responses for “Etisalat Nigeria Job Vacancies: Manager, Customer Relations Management”

Katie McDonnal says:

February 5, 2010 at 8:07 pm

Interesting..

odiegwu Augustine says:

March 8, 2010 at 2:16 pm

i love to work in this firm, i have send my c.v to the company.
i study Accounting.
thanks.

ukeme johnson udo says:

March 12, 2010 at 5:26 pm

job employment. i have higher national diploma, post graduate diploma. all in business administration.

Cletus Eze O. says:

March 13, 2010 at 8:09 pm

I love working with this company because its a very unique parastater
And is very industrious and it invalidate poverty and creating poverty aliviation by creativities and job opportunities
thank you Etisalat and God prosper this company and entire Nigeria. Amen.

hrshare says:

April 3, 2010 at 11:10 am

Cletus Eze. I am concerned and will be worried about the recruitment process at etisalat if u already work with the org. ur grammar /spelling is very poor..

Otete Darlington says:

April 5, 2010 at 12:44 pm

Nice !!!!!!!! Desire working in Etisalat but am HND holder in Mechanical Engineering (production Option) if am qualify for any possition please you can mail me. thanks in anticipation